HSD Hotel Supplies Depot has been serving Hotel, Motel, B&B, Gyms and SPA's, Country Clubs and Resorts, Government and Military establishments, Churches and Event Planners as well as Designers, Vacation rentals and Hospitals and Healthcare/Nursing Home Facilities for over 25 yrs in combined experience.
- We are customer focused
- We are reliable and honest
- We are responsible
- We are results oriented
- We strive to do our best!
PO Box 2401
Lake Ozark, MO USA
Returns and Refunds
Returns for Commercial and Residential Customers
All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 1-561-674-8498 or email [email protected] for assistance. No orders that originally shipped from the manufacturer to you will be accepted at any of our distribution centers unless previously authorized by us.
- Stock items returned in less than 30 days (from time of delivery) typically, carry no re-stock fee. Manufacturer direct items may or may not have a restock fee.
- Returns on items over 30 days (from time of delivery) carry a 25% restock fee.
- Returns on items over 60 days (from time of delivery) carry a 50% restock fee.
- All residential orders are subject to a 25% restock fee.
- We do not accept returns on any items over 90 days old
- All Items that are on sale or special order items are final, no returns.
**Exceptions can exist for this return policy, solely at the discretion of HSD Hotel Supplies Depots**
Common Exceptions are:
- If a customer reorders, restock fees may be waived.
- If a customer is returning a large order or has consistently returned shipments, there may be a restock fee imposed.
· Return Shipping Costs
· Return shipping on items shipped in error or damaged in transit will be paid for by National Hospitality. Customer is responsible for all shipping charges on returns for any other reason.
· Condition of Returned Items
· All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (towels, bathrobes, custom furniture, etc.) or made-to-measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, etc.) may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.
Any return where the packaging is damaged upon return, not in a resell able condition, or which requires repackaging by our warehouse, is subject to a 15% restock fee.
No returns accepted on Closeout Items. All sales are final.
Requesting a Return Label
You must contact us by email ([email protected]) and list the order number and why you are returning, any damages or missing items, and an uploaded picture. A customer service representative will follow up within 1-2 business day. Return labels are sent direct from ups.com to your email address on file. While these are pre-paid labels, shipping will be deducted from the refund if the return reason is not damage or an error by HSD Hotel Supplies Depot.