Hotels today are pushing the boundaries of innovation in terms of design and comfort. From hotels built into cliffsides to underwater hotels, properties are beginning to adopt new, unprecedented ways to stand out in a sea of competition and attract more guests. But amidst all of this, it is important to keep in mind that a hotel is only as good as its “basic” amenities. No matter how much you innovate and experiment, you still need to fulfill certain standard requirements to make sure that your guests have a welcoming and comfortable experience.

Here are some of the most rudimentary features of a hotel that keep guests coming back for more:

1. Cleanliness

Cleanliness is probably one of the – if not the – most absolute must-haves in any hotel. Whether you are a five-star resort or a small family-run hotel, you need to adhere to the highest standards of cleanliness, which includes providing clean bed linens, clean bathrooms, clean furniture and so on. Torn or soiled linens should be replaced with new pieces. While recycling is surely commendable, you shouldn’t use that as an excuse for a lack of hygiene.

2. Comfortable beds

For travelers, a hotel serves as a “home away from home.” It is, after all, the place where they get to rest their heads after a long day of work or sightseeing. This is why it is crucial that the bed is clean and well-maintained. Hotel bedspreads should ideally be changed every day. The bed should also be positioned in a way that allows easy access to power outlets, switches and other amenities.

3. Convenient check-in and check-out

When a guest walks into a hotel, the reception has a major impact on their impression of the property. The check-in process should be quick and convenient. Whether you have a front desk agent or offer a personalized iPad check-in, the guests should not have to experience any hassle, including having to wait for a long time to get to their rooms. The same goes for check-out, too.

4. Internet

In today’s world, most of us cannot do without the internet. And while traveling, it is not just business people who demand a good internet service at hotels; other types of guests do, too. In fact, for some people, good WiFi connectivity is a major deciding factor when choosing a hotel.

5. Proper security and safety

If you are in the hospitality industry, you would know how important safety and security are in any hotel. You should focus on offering personalized security measures, not just for your guests’ belongings, but your guests themselves, especially women, children and the elderly.

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